PROCESSING
Typical processing includes orders processed within 1-3 business days. Please allow for additional processing time around major sales, seasonal holidays or during bank holidays.
We are unable to guarantee changes once an order is placed, however if you need a hand, please email hello@crochetandcrafts.co.uk with as many details as possible and we’ll try our best.
DOMESTIC SHIPPING
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48-72 hours once a label has been created.
Once shipped, an order’s tracking information is outside of our control. We cannot replace missing or stolen packages at this time.
INTERNATIONAL ORDERS
Overseas Shipping Worldwide shipping costs automatically default to the correct shipping zone relevant to the delivery destination. Delivery times will vary depending on the service we send your shipment on. Most European destinations have a 3-7 business days shipping time from dispatch. Further worldwide destinations may be longer than this. Your International shipments can usually be tracked via the carriers website with the tracking number provided once the order has been shipped.
For Evri DDU, DPD ROI, FEDEX & DHL, VAT, duty and customs and admin charges are not included within the shipping rate and will be charged separately on clearance into the destination country.
Please Note: Custom charges are not set by us and we do not have any involvement or control over these.
CURRENTLY SHIPPING TO:
Worldwide
LATE DELIVERY LIABILITY
When our carriers are seasonally busy or during postal strikes or additional economic issues, it can cause delivery times to be extended. For all delivery delays outside of our control due to our carriers or postal strikes we are unable to accept liability and are therefore unable to make any refund of shipping charges where we have incurred charges ourselves from either our carrier or Royal Mail.